Privacy Policy

1. Introduction

At Evnx, we respect your privacy and are committed to protecting your personal data in accordance with Ghana's Data Protection Act 2012 and international best practices. This privacy policy explains how we collect, use, and protect your personal data when you use our marketplace platform.

2. Data We Collect

3. How We Use Your Data

• Order Processing: To process purchases, payments, and deliveries
• Account Management: To create and manage your account
• Communication: To send order updates, notifications, and support
• Platform Improvement: To enhance user experience and security
• Legal Compliance: To meet regulatory requirements in Ghana
• Fraud Prevention: To detect and prevent fraudulent activities

4. Third-Party Services

We work with trusted partners to provide our services:

• Clerk: User authentication and account management
• Paystack: Secure payment processing
• Delivery Partners: Order fulfillment and shipping

These partners have their own privacy policies and security measures.

5. Data Security & Retention

We implement industry-standard security measures including encryption, secure servers, and access controls. We retain your data for:

• Account data: Until account deletion
• Transaction records: 7 years (tax compliance)
• Marketing data: Until consent withdrawal
• Technical logs: 12 months maximum

6. Cookies Policy

We use cookies for:

• Essential site functionality
• User preferences and settings
• Analytics and performance monitoring
• Security and fraud prevention

You can manage cookie preferences in your browser settings.

7. Your Rights (Ghana Data Protection Act 2012)

You have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your account and data
• Object to data processing
• Data portability
• Withdraw consent at any time

Contact us at evnxstores@gmail.com to exercise these rights.

8. Children's Privacy

Our platform is not intended for users under 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.

9. International Data Transfers

Your data may be processed outside Ghana by our service providers. We ensure appropriate safeguards are in place to protect your information in accordance with Ghana's data protection laws.

10. Seller-Specific Data

For sellers on our platform, we additionally collect:

• Business registration details
• Tax identification numbers
• Bank account information for payments
• Product listings and inventory data
• Sales performance metrics

11. Changes to This Policy

We may update this privacy policy periodically. We will notify you of significant changes via email or platform notifications. Continued use of our services constitutes acceptance of the updated policy.

12. Contact & Complaints